Privacy Policy

1. Introduction

Hocico Coach ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our dog training platform.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address and password
Dog Profile: Your dog's name, age, approximate weight, breed, and behavioral information you share through the onboarding quiz
Training Preferences: Goals, time budget, household details, and session feedback
Communications: Messages and interactions with our support team

2.2 Automatically Collected Information

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, session completion rates, and interaction patterns
Session Data: Authentication tokens and session identifiers managed by our authentication provider

3. How We Use Your Information

3.1 Service Operation

Generate and deliver your personalized 12-week training plan
Track your training progress and session history
Manage your account and preferences
Provide customer support

3.2 Service Improvement

Analyze usage patterns to improve our platform and content
Develop new training sessions and features
Ensure platform security and prevent unauthorized access

3.3 Communication

Send transactional emails (account confirmation, plan updates, password resets)
Respond to support inquiries
Notify you of important service changes

4. Information Sharing

4.1 Service Providers

Authentication and Database: Secure data storage and user authentication provided by our infrastructure partners
Hosting: Cloud infrastructure providers for platform operation
We do not sell your personal data to third parties

4.2 Legal Requirements

We may disclose information when required by applicable law, court order, or to protect our rights, safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Retention

Active Accounts: Data is retained for as long as your account is active
Inactive Accounts: Accounts inactive for more than 24 months may be deleted following prior notice
Deleted Accounts: Certain data may be retained to comply with legal obligations
Training Data: Session history and progress data are deleted along with your account upon request

6. Your Rights and Choices

6.1 Access and Control

Access: View and update your account information at any time
Data Portability: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and personal data, subject to legal retention requirements

6.2 GDPR Rights (EU Users)

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

6.3 How to Exercise Your Rights

To exercise any of these rights, contact us at info@hocicocoach.com. We will respond within 30 days.

6.4 How to Delete Your Account

To permanently delete your account and associated personal data, send an email to info@hocicocoach.com from the email address registered to your account, with the subject *"Account deletion"*. We will delete your account, dog profile, quiz responses, training progress, and any other personal data within 30 days of your request, except for information we are legally required to retain (for example, billing records required by tax law). Cancelling your subscription is a separate action and can be done at any time from the Settings page in your account.

7. Data Security

7.1 Security Measures

Data encryption in transit (TLS) and at rest
Secure authentication managed by our infrastructure partners
Role-based access controls and Row Level Security (RLS) policies
Regular security reviews and updates

7.2 Data Breaches

In the event of a data breach affecting your personal information, we will notify you and the relevant supervisory authority within the timeframes required by applicable law.

8. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it promptly.

9. Cookies and Local Storage

We use essential browser storage (cookies and localStorage) for authentication session management and to save your quiz progress locally on your device. This storage is necessary for the service to function and cannot be disabled without affecting functionality.

10. Third-Party Services

Authentication and Database Provider: Secure user authentication and data storage
Hosting Providers: Cloud infrastructure and CDN services

We are not responsible for the privacy practices of third-party services.

11. International Data Transfers

Your information may be processed in countries other than your country of residence. Where this involves transfers outside the EU/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. For significant changes, we will provide additional notice by email or a prominent notice on our platform.

13. Contact Information

13.1 Privacy Questions

For questions about this Privacy Policy or your personal data:

Email: info@hocicocoach.com

13.2 Data Protection Officer

You may contact our Data Protection Officer at: info@hocicocoach.com

13.3 Supervisory Authority

EU residents have the right to lodge a complaint with their local data protection supervisory authority.

Last updated: May 19, 2026